Terms of Use

Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you — whether accessing this site as an individual or on behalf of a legal entity ("User," "you," or "your") — and PENTAGRAMA CONSULTORIA E SISTEMAS LTDA ("Pentagrama," "we," "us," or "our"), a limited liability company duly registered in Brazil under CNPJ 03.660.397/0001-36.

By accessing this website at pentagrama.site (the "Site"), or by using any content, feature, service, or tool made available through it, you expressly agree to these Terms and to our Privacy Policy, which is incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately discontinue use of the Site.

Where applicable law requires explicit consent from minors or individuals who lack full legal capacity, such persons may only use this Site with the involvement and consent of a parent or legal guardian who accepts these Terms on their behalf. By proceeding, you represent and warrant that you have the legal capacity to enter into a binding agreement under the laws of the Federative Republic of Brazil.

Use of the Website

Pentagrama grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for the purpose of learning about our consulting and technology services, contacting our team, or engaging with any content we publish in the ordinary course of business. This license does not convey any right to reproduce, resell, sub-license, or commercially exploit any portion of the Site or its content.

You acknowledge that the Site, including all software powering it, is provided to support Pentagrama's commercial activities in enterprise resource planning (ERP) implementation, process automation, business intelligence, and IT consulting. Your use of the Site is therefore governed by all applicable Brazilian federal and state laws, regulations, and decrees, including but not limited to:

• Law No. 13,709/2018 — the General Data Protection Law (LGPD), as amended;
• Law No. 12,965/2014 — the Brazilian Internet Act (Marco Civil da Internet);
• Law No. 9,610/1998 — the Brazilian Copyright Law; and
• Any additional sectoral regulation applicable to information technology and consulting services.

We reserve the right to suspend, restrict, or terminate access to the Site, in whole or in part, at any time and without prior notice, for any reason we deem appropriate, including in response to conduct that we believe violates these Terms or is harmful to other users, to Pentagrama, or to third parties.

Intellectual Property

All content published on or transmitted through this Site — including, without limitation, the Pentagrama name and logo, trade names, graphical elements, typographic choices, color schemes, article texts, case study summaries, methodology descriptions, data visualizations, illustrations, photographs, audio, video, software, source code, and the overall look and feel of the interface — is owned exclusively by Pentagrama Consultoria e Sistemas Ltda or by third parties who have licensed such content to us.

These materials are protected under Brazilian intellectual property law, including the Copyright Law (Law No. 9,610/1998) and the Industrial Property Law (Law No. 9,279/1996), as well as applicable international treaties and conventions to which Brazil is a signatory.

Nothing in these Terms shall be construed as granting you any license, right, or interest in any intellectual property owned by or licensed to Pentagrama, except for the strictly limited browsing license described in Section 2 above. In particular, you may not:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Site content for any commercial purpose without our prior written authorization;
• Modify, translate, adapt, create derivative works from, or reverse-engineer any portion of the Site or its underlying software;
• Remove, alter, or obscure any copyright notice, trademark notice, or other proprietary legend displayed on or through the Site;
• Use Pentagrama's name, logo, or trade dress in any manner likely to cause confusion or that suggests an association, endorsement, or sponsorship that does not exist.

Requests to reproduce or cite our published content for non-commercial educational purposes may be submitted to our contact address listed in Section 11, and will be considered on a case-by-case basis.

User Conduct

Your use of this Site must at all times be lawful, respectful, and consistent with the purpose for which the Site exists. You agree that you will not, under any circumstances, engage in any of the following prohibited activities:

• Transmitting or facilitating the transmission of unsolicited commercial messages, phishing attempts, or any form of electronic spam through contact forms or other site features;
• Attempting to gain unauthorized access to any server, system, database, or network connected to or supporting this Site, including through port scanning, password guessing, or exploitation of software vulnerabilities;
• Introducing or distributing any malware, ransomware, spyware, worms, logic bombs, or other malicious or technologically harmful code via the Site;
• Conducting denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against the Site, its infrastructure, or any third-party service upon which the Site relies;
• Using automated tools (bots, scrapers, crawlers) to systematically harvest, collect, or extract data from the Site without our express written consent;
• Impersonating Pentagrama, any of our employees, or any other person or entity in a manner that is deceptive, misleading, or fraudulent;
• Using the Site to facilitate or promote any activity that is illegal under Brazilian law or the law of any jurisdiction in which you are located;
• Interfering with, disrupting, or placing an unreasonable burden on the Site's infrastructure or on any network or system connected to it.

We actively monitor for anomalous activity and reserve the right to report any breach of the above prohibitions to the relevant Brazilian law enforcement authorities and to pursue all available civil remedies.

Third-Party Links

For your convenience and to provide additional context about our technology partnerships and industry ecosystem, this Site may contain hyperlinks to websites operated by third parties, including software vendors, technology partners, regulatory bodies, and industry publications. These links are provided purely as a reference and do not constitute an endorsement, recommendation, approval, or sponsorship by Pentagrama of those third-party websites or of any information, products, or services offered on them.

Pentagrama exercises no control over the content, accuracy, availability, privacy practices, or security posture of any external website. When you leave our Site by following a third-party link, you do so at your own risk, and you will be subject to the terms and conditions and privacy policies of the destination website. We strongly encourage you to review those documents before providing any personal data or engaging in any transaction on a third-party platform.

If you become aware of a third-party link on our Site that you believe to be broken, outdated, or inappropriate, we welcome your feedback via the contact details set out in Section 11.

Disclaimer of Warranties

The Site and all content, information, tools, and services made available through it are provided on an "as is" and "as available" basis, without warranty of any kind, express or implied. To the fullest extent permissible under applicable Brazilian law, Pentagrama expressly disclaims all warranties and conditions of any kind, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Site will be available without interruption, error-free, or free from viruses or other harmful components;
• Any warranty regarding the accuracy, completeness, timeliness, or reliability of any content, data, or information published on the Site;
• Any warranty that defects or errors in the Site will be corrected within any particular timeframe or at all.

Information published on this Site — including descriptions of our services, technology capabilities, methodologies, and market commentary — is provided for general informational purposes only and does not constitute professional advice of any kind. You should not rely on such information as the sole basis for any business, operational, or investment decision without independently verifying it and, where appropriate, seeking qualified professional guidance.

Pentagrama's consulting and systems integration services are governed exclusively by the specific service agreements entered into between Pentagrama and each client. Nothing on this Site modifies, supplements, or forms part of any such agreement.

Limitation of Liability

To the maximum extent permitted by Brazilian law, Pentagrama Consultoria e Sistemas Ltda, together with its directors, officers, employees, agents, licensors, and service providers, shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages of any nature whatsoever, including but not limited to:

• Loss of revenue, anticipated profits, or business opportunities arising from your use of or inability to use the Site;
• Loss of data, corruption of data, or costs of recovering or reconstructing any data lost in connection with your use of the Site;
• Any damage to your computer systems, mobile devices, or other equipment resulting from your access to or use of the Site or any content downloaded from it;
• Any financial or reputational harm arising from your reliance on information published on the Site;
• Unauthorized access to or alteration of your transmissions or data.

This limitation applies regardless of whether such damage was foreseeable and whether or not Pentagrama had been advised of the possibility of such damage, and regardless of the legal or equitable theory upon which any claim is based (contract, tort, strict liability, statute, or otherwise).

Where mandatory consumer protection provisions of Brazilian law do not permit the complete exclusion or limitation of liability for certain types of harm, Pentagrama's liability shall be limited to the minimum scope required by law.

Indemnification

You agree to defend, indemnify, and hold harmless Pentagrama Consultoria e Sistemas Ltda and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of any provision of these Terms of Use;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or data protection right;
• Any content you submit, post, or transmit through the Site, including any representations or warranty breaches contained therein;
• Your negligent or willful misconduct in connection with your use of the Site.

Pentagrama reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with Pentagrama in asserting any available defenses and to provide all reasonable assistance at Pentagrama's request.

Governing Law & Jurisdiction

These Terms of Use and any dispute, claim, or controversy of any kind arising out of or in connection with them — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory — shall be governed by, construed, and enforced exclusively in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict-of-law principles.

By using this Site, you irrevocably consent to the exclusive jurisdiction and venue of the courts of the city and district of Recife, State of Pernambuco, Brazil, for the resolution of any dispute arising from or related to these Terms or your use of the Site. You waive any objection to the laying of venue in such courts and any claim that such courts are an inconvenient forum.

Nothing in this section prevents Pentagrama from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or other proprietary interests where circumstances require urgent or interim relief.

Changes to These Terms

Pentagrama reserves the right to review, revise, supplement, or otherwise modify these Terms of Use at any time, in its sole discretion, to reflect changes in our services, business practices, applicable law, or for any other legitimate operational or legal reason. When we make material changes to these Terms, we will update the "Last Updated" date displayed at the top of this page and, where required by law or where we deem it appropriate, we may provide additional notice through the Site interface or by email.

Your continued use of the Site following the posting of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Site. We encourage you to periodically review this page to stay informed of the terms and conditions that apply to your use of the Site.

Where an update to these Terms materially and adversely affects rights granted to you under a pre-existing service agreement with Pentagrama, those contractual rights shall be governed by the terms of that specific agreement rather than by the revised Terms posted here, except to the extent required by applicable mandatory law.

Contact

If you have any questions, concerns, or requests regarding these Terms of Use — including requests to exercise any rights you may have under the LGPD or other applicable data protection laws — please reach out to us using the contact details below. We aim to acknowledge all enquiries within two business days and to provide a substantive response within fifteen business days of receipt.